SYKES is looking for full-time Bilingual Customer Services Reps that want to work from the comfort of their own home! You might have heard about us on the radio or on TV and wondered what we do. When customers call their banks, healthcare provider, or cable company, they are actually calling SYKES. We help people by answering questions, processing transactions, and resolving their issues! We provide awesome customer service on behalf of the big companies you deal with every day. Our team comes from an array of backgrounds and experiences; what unites us is our passion for People Serving People. We go beyond answering questions and solving problems to provide a memorable experience and change the call center industry one customer at a time. This is the right job for you if you’re able to Speak fluently in English and Spanish Speak on the phone and use a computer Empathize and be friendly with people you’ve never met Use logic and solve problems Be part of a team Nice to have (but not required) Customer service background Experience with financial services, healthcare, technology companies, or something similar What you receive in return Medical, Dental, and Vision benefits Career advancement opportunities 401K contributions Tuition Reimbursement Discounts on shopping, travel, and entertainment Much more! Job Requirements Your Home Office Requirements: • Personal Windows-based computer with monitor, speakers and anti-virus software • Subscription to high-speed, hard-wired Internet connection • 2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls. • Analog landline that meets one of these requirements: o Plain Old Telephone Service (POTS) – traditional landline phone service using a dedicated copper pair to the home. o Cable – phone service from a Cable TV service provider o Fiber-Optic – phone line provided by a local phone service. • For more detailed information, click here.