Company Name:

GIRL SCOUTS DIAMONDS OF ARKANSAS, OKLAHOMA AND TEXAS

Location:

Little Rock, Arkansas

Approximate Salary:

Not Specified

Date Posted:

October 27, 2017

RETAIL SPECIALIST

Job Description: Retail Specialist SUPERVISOR: Vice President of Business Development DEPARTMENT: Business Development POSITION SUMMARY The Retail Specialist is accountable for aid in the Council’s retail operation. The Retail Specialist pleasantly greets customers who come into the office, providing them with direct assistance where possible and referring them to the proper staff members when needed. The Retail Specialist is committed to accurate inventory management and being an expert in how merchandise contributes to the Girl Scout Leadership Experience. MAJOR ACCOUNTABILITIES • Provides high quality services to all internal and external customers by portraying a positive image of Girl Scouting. • Sets positive and welcoming atmosphere by greeting walk-in and phone-in customers warmly, taking care of customer’s needs where possible and referring customers to other staff members when needed. • Interacts with other staff members in a positive way, providing support wherever possible. • Assists with the efficiency and effective operations of the council retail shop to meet annual sales objectives while utilizing sound merchandising techniques. • Assist with ordering, receiving, stocking, and displaying shop merchandise at the direction of the VPBD. • Ensures that sales floor and stockroom areas are clean, neat, and organized. • Assists with periodic and annual inventories and maintaining accurate inventory controls to meet seasonal needs of the shop’s customers. • Manage mail and delivery services for GS – Diamonds to include postal mail, inter-office mail and overnight mail services and delivery shipments. • Ensure the proper and accurate receipt of money, checks and other types of payments, and prepare and make timely bank deposits according to individual offices procedures. • Aid in maintaining and updating processes and procedures related to the Retail Specialist job duties. • Manage periodic pop-up shops and events. • Serve as backup to the data team during peak registration times. • Share knowledge with other retail specialists regarding best practices. • Participates and contributes to the development function of the council. • Assists with various Product Program duties including, but not limited to reward check-out and cupboard inventory processing, etc. • Completes other duties as assigned by supervisor. (Duties will vary according to regional office.) SUPERVISORY ACCOUTABILITIES Staff: None Committee(s): None CULTURAL EXPECTATIONS Empathy – Approaches others with a service mindset. Offers humility and inspires trust. Trusts the good intentions of others. Takes time with people. Offers respect and kindness to all. Actively listens without judgement. Offers positive alternatives to challenging situations. Possibility Thinking – Demonstrates eagerness to learn new things. Sees opportunity in ambiguity, change and transition. Displays flexibility in thinking. Explores alternatives before acting. Takes on challenging tasks. Respectfully offers collaboration with an openness to other’s ideas. Innovation – Knows the business. Thinks in unique and independent ways. Communicates ideas effectively. Learns from smart risk taking and failure. Pursues a standard of excellence. Courageous Leadership – Works for the good of the whole. Works collaboratively with all. Maintains personal integrity. Resolves conflicts constructively. Helps others to grow and develop. Involves others in decisions affecting them. ABILITY AND SKILLS QUALIFICATIONS • Strong interpersonal skills with the ability to establish effective working relationships with other staff members, visitors, volunteers and the public via telephone, email and in person • Ability to manage day-to-day shop operations. • Planning and organizational skills with attention to details • Must be able to work in a fast-paced work environment with ability to multi-task while maintaining composure • Work requires normal physical effort for primarily an office environment; some physical effort in handling of materials or boxes and tools or equipment of up to 50 pounds in non-strenuous work. Some periods of continual standing or walking may be required. Regular and prompt attendance required • Subscribes to the principles of the Girl Scout Movement • Demonstrated ability to successfully manage multiple priorities, work independently, and meet deadlines • Strong human relations skills and have ability to work well with people of diverse backgrounds • Ability to exercise good judgement • Excellent written and oral communication skills • Excellent computer skills • Solution driven with the ability to effectively problem solve HOURS AND TRAVEL Timely and willing to work some nights and weekends DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to complete other duties as assigned. Experience Required: Required • High school diploma – college a plus • Valid driver’s license and safe driving record Preferred • Experience in retail, related merchandising, business administration or a related field • Knowledge of Girl Scout Leadership Experience

Company Name:

GIRL SCOUTS DIAMONDS OF ARKANSAS, OKLAHOMA AND TEXAS

Location:

Little Rock, Arkansas

Approximate Salary:

Not Specified

Date Posted:

October 27, 2017

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